1. About this policy
This policy applies to physical merchandise (apparel, accessories, prints, posters and similar tangible goods) ordered through Monetive. For digital products, please see our Delivery Policy for Digital Products.
Monetive is not the delivery partner and is not the seller of record. Monetive is a checkout and payments platform — the independent Creator listed on the product page is the actual seller and is solely responsible for sourcing, packaging, shipping, tracking and after-sales support of the merchandise. Monetive by Kanglei Sannathong Pvt. Ltd. shall not be held liable for any content or materials published, sold or distributed by sellers on our platform.
2. Processing & dispatch
- Orders are typically processed within the processing window shown on the product page.
- The Creator will hand the package over to a third-party courier of their choice (for example Delhivery, Bluedart, DTDC, India Post, Shiprocket, etc.).
- Once dispatched, you should receive a tracking number from the Creator at the email or phone number you provided at checkout.
3. Delivery times
Estimated delivery times are listed on each product page and are indicative, not guaranteed. Actual delivery may vary based on your location, the courier and external factors (weather, strikes, public holidays, force majeure events). Remote PIN codes can take additional time.
4. Shipping charges
Shipping is either included in the product price (Free delivery) or shown as a separate Shipping fee on the product page and at checkout. Any duties, taxes or octroi applicable in specific regions are the buyer's responsibility unless explicitly stated otherwise by the Creator.
5. Cash on Delivery (COD)
- If the Creator has enabled COD on the product, the buyer pays a small online deposit via Cashfree at checkout and the remaining balance in cash to the courier on delivery.
- COD availability depends on the buyer's PIN code and the Creator's courier coverage.
- If a COD package is refused without a valid reason, the online deposit is non-refundable and helps the Creator cover the logistics cost of the failed delivery.
6. Tracking, lost or delayed shipments
For tracking updates, delivery delays or lost-in-transit issues, please first contact the Creator using the contact details on your order confirmation. If the Creator does not respond within 5 working days, you can escalate to Monetive at support@monetive.in with your order ID; we will mediate in good faith but the final remedy is provided by the Creator (the seller of record).
7. Wrong / undeliverable addresses
Please double-check your delivery address, PIN code and phone number at checkout. Orders returned to the Creator because of an incorrect or incomplete address may incur a re-shipping fee, payable to the Creator before the order is dispatched again.
8. Contact
For escalations only: support@monetive.in